PACKING AND SHIPPING
All orders are prepared within 5 business days (from Monday to Friday) from the order date. Once your order has been prepared, we ship it via La Poste.
– For national orders (France), the indicative delivery date is 3-4 business days from the shipment.
– For international orders, the indicative delivery date is 8 business days (1-2 weeks) from the shipment but may take 3-4 weeks to arrive, depending on various supported postal services.
The orders are all shipped with a tracking number. This tracking number is provided by e-mail for international shipping. Please make sure you have provided a valid e-mail during your purchase. Please check your spam/junk e-mail folder.The prints are shipped in a strong envelope reinforced with additional cardboard sheet, and all come with a thank you card.

RATES
Shipping to France costs 5,00€ / Shipping to Europe-World costs 12,00€.

PRINTS
Some prints might have some stains or variations in the motif due to the printing technic. It is always notified in the product description and won’t be a motif for a refund.

Damages during transportation
We are doing our best to safely package your items, but unfortunately it might happen that damages occure during transportation. If so, please send photographs of the damages at ceciledormeauillustration@gmail.com and we’ll do our best to replace your item quickly.

DELAYS & LOST ORDERS
We are not responsible for losses or delays incurred by the French postal services or any other shipping services. If you experience any damages, losses or other issues with shipping, please contact your Post Office with the tracking number of your orders and/or contact us at ceciledormeauillustration@gmail.com and we’ll do our best to help.
Please note: if the delay/loss is due to wrong adresses or informations given by you to the shop, or a lack of presenting yourself to claim the package after receiving notice, we won’t be able to refund your order and shipping costs. If you accidentally provided us a wrong address, please contact ceciledormeauillustration@gmail.com as soon as possible after placing your order.

RESALE/WHOLESALE
Prints and objects purchased on the shop are not for resale. If you are a retailer please contact us at ceciledormeauillustration@gmail.com for wholesale informations.

NO RETURNS
Due to the fragility of prints and the fact that we are a small artist-own business, we cannot accept returns. Thank you for your understanding.

COPYRIGHT
All words & images are ©Cécile Dormeau
All rights reserved. All images and artworks are the property of Cécile Dormeau. No images or artworks on this website may be reproduced or distributed in public, without the prior written permission of Cécile Dormeau. All images are protected under international copyright laws. Without prior written permission it is not permitted to copy, reproduce or resale these images in any way whatsoever.